PRIVACY STATEMENT
(1) Collection of Personal Data
To provide you with personalized product recommendations, efficient customer service, and timely notifications, we collect and store certain information from your visits to our site, as well as from your account registration and browsing activities.
This personal data includes your name, email address, gender, account settings, IP address, fingerprint data, device information, billing and shipping address, phone number, credit card information, language preference, and product category preferences.
At hexeyes.com, we take your privacy very seriously. We are committed to protecting your personal information when you use our services. Once we receive your data, we implement technical and organizational measures to safeguard it against loss, manipulation, unauthorized access, and other security risks. Our security protocols continuously evolve to match technological advancements.
We protect your data using Secure Sockets Layer (SSL) encryption. SSL encrypts all information transmitted between the buyer and seller, including credit card details, ensuring that external parties cannot access your sensitive information.
(2) Use of Personal Data
We collect and process the personal information you voluntarily provide for the following purposes:
- To create and manage your account at hexeyes.com
- To complete transactions with you
- To contact you in case of any issues with order delivery
- To provide updates on market trends and promotions (if subscribed)
- To understand your needs and preferences for personalized product recommendations
- To develop, improve, market, and provide products and services tailored to your interests
- To process product exchanges or returns
- To enhance our services and respond to inquiries or complaints
(3) Communication Frequency & Content
Automatically Triggered Emails, SMS, and App Notifications
We may send you confirmation emails or SMS verification messages upon account registration, as well as essential service-related notifications. These may include:
- Order confirmation emails
- Address change confirmation emails
- Payment confirmation emails
- Order delivery updates
- Notifications regarding changes to your package’s shipping method
Since these notifications are closely related to your order, we strongly advise against unsubscribing. If you delete your account, you will no longer receive these messages. The frequency of such notifications depends on your interaction with our website.
Marketing Emails, SMS, and App Notifications
With your subscription, we may send group newsletters, SMS updates, and app push notifications, which may include:
- Exclusive offers for subscribers
- New product releases
- Website promotions and coupons
- Personalized product recommendations
- Shopping tips and product care advice
- Updates on our service policies
On average, you may receive 2-5 marketing notifications per month, and you can unsubscribe at any time.
SECTION 2 – DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 3 – SHOPIFY
Our store is hosted on Shopify Inc., which provides our e-commerce platform. Your data is stored securely on Shopify’s servers, databases, and general applications.
Payment Security
If you complete a purchase using a direct payment gateway, Shopify stores your credit card data. This information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete your purchase and is deleted afterward.
All direct payment gateways comply with PCI-DSS standards, which ensure the secure handling of credit card information. PCI-DSS is managed by leading financial brands such as Visa, MasterCard, American Express, and Discover.
SECTION 4 – THIRD-PARTY SERVICES
Third-party providers we use collect, use, and disclose your information only to the extent necessary to perform their services.
However, payment gateways and other financial service providers have their own privacy policies regarding the information we must provide for transaction processing. We recommend reviewing their privacy policies to understand how your data will be handled.
Additionally, some third-party providers may be located in different jurisdictions. If you proceed with a transaction involving such a provider, your information may be subject to the laws of the country where they operate. For example, if you are in Canada and your transaction is processed by a European payment provider, your data may be subject to European data protection laws.
Links to Third-Party Websites
When you click on links within our store, you may be redirected to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.
SECTION 5 – SECURITY
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Your credit card information is encrypted using SSL technology and stored with AES-256 encryption. While no online data transmission is 100% secure, we comply with PCI-DSS requirements and adhere to industry-standard security measures.
SECTION 6 – PROCESSING OF INFORMATION
By using our services, you acknowledge and consent to our processing of your personal data. This includes operations such as collecting, recording, organizing, storing, modifying, retrieving, using, disclosing, or deleting your data, whether through automated or manual processes, solely for the purposes outlined in this policy.
SECTION 7 – COOKIES
Cookies are small text files stored on your computer or mobile device that help enhance your browsing experience.
We use cookies to:
- Speed up website navigation
- Track site usage and recognize user preferences
- Enable shopping cart and checkout functionality
- Store browsing and purchase history
We also use third-party cookies, such as Google Analytics, to collect aggregated website traffic statistics. Some third-party cookies may track your behavior across multiple websites.
Types of Cookies We Use
- Persistent cookies: Stored for up to 24 months
- Session cookies: Stored temporarily and deleted when you close your browser
You can delete cookies from your device at any time via your browser settings. However, disabling cookies may prevent access to certain website features.
Web Beacons
Web beacons are small graphics embedded in web pages, similar to cookies. They help track site engagement and evaluate promotional effectiveness.
SECTION 8 – AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your state or province of residence. If you are under the age of majority, you must have parental consent to use our services.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this privacy policy at any time. Any changes will take effect immediately upon posting on our website. If significant changes are made, we will notify you accordingly.
If our business is acquired or merged with another company, your personal information may be transferred to the new entity to ensure continued service.
SECTION 10 – QUESTIONS & CONTACT INFORMATION
If you have any questions, want to access, correct, amend, or delete your personal information, or wish to file a complaint, please contact our Privacy Compliance Officer at: